Privacy Policy – 21phpark

1. Introduction

21phpark ("we", "us", "our") is committed to protecting the privacy and personal data of all users of the 21phpark platform ("you", "your"). This Privacy Policy describes the types of personal information we collect, the purposes for which we use it, how we store and protect it, and the rights you have in relation to your personal data.

We understand that Filipino players trust us with sensitive personal and financial information, and we take that responsibility seriously. Our data practices are designed to be transparent, lawful, and respectful of your privacy at all times.

This Privacy Policy applies to all personal data collected through the 21phpark website at https://21phpark.one, our mobile platform, customer support channels, and any other services we provide. It does not apply to third-party websites or services that may be linked from our platform.

2. Data We Collect

21phpark collects personal data in the following categories:

• Registration Data: When you create a 21phpark account, we collect your full name, date of birth, email address, mobile number, and residential address. This information is required to verify your identity and eligibility to use the platform.
• Identity Verification (KYC) Data: To comply with anti-money laundering regulations and PAGCOR requirements, we may collect copies of government-issued identification documents (such as a Philippine passport, driver's license, or SSS/GSIS ID), proof of address, and proof of payment method ownership.
• Financial Data: We collect information about your deposits, withdrawals, and transaction history on the platform. We also collect payment method details (such as GCash account references, bank account details, or card information) to the extent necessary to process transactions.
• Gaming Activity Data: We collect records of your betting and gaming activity on the 21phpark platform, including game history, bet amounts, wins, losses, and session duration. This data is used for account management, responsible gaming monitoring, and regulatory compliance.
• Technical Data: We automatically collect certain technical information when you access the platform, including your IP address, device type, operating system, browser type, and session data. This information is used for security, fraud prevention, and platform optimization.
• Communications Data: We retain records of communications between you and 21phpark support, including live chat transcripts and email correspondence, for quality assurance and dispute resolution purposes.
• Responsible Gaming Data: If you use our responsible gaming tools (such as deposit limits or self-exclusion), we record your preferences and any related communications to ensure these tools are applied correctly.

3. How We Use Your Data

21phpark uses your personal data for the following purposes:

• To create and manage your player account and verify your identity and eligibility.
• To process deposits, withdrawals, and other financial transactions on the platform.
• To provide customer support and respond to your inquiries and complaints.
• To comply with our legal and regulatory obligations, including anti-money laundering (AML) requirements and PAGCOR reporting obligations.
• To detect, investigate, and prevent fraud, cheating, money laundering, and other prohibited activities.
• To monitor and enforce our responsible gaming policies, including applying deposit limits, session limits, and self-exclusion requests.
• To send you important account-related communications, such as transaction confirmations, security alerts, and policy updates.
• To improve the 21phpark platform, personalize your experience, and develop new features and services.
• To send you promotional communications about bonuses and offers, where you have consented to receive such communications.
• To analyze platform usage and performance for internal business purposes.

4. Legal Basis for Processing

21phpark processes your personal data on the following legal bases:

• Contractual Necessity: Processing is necessary to perform our contract with you – specifically, to provide the 21phpark gaming and betting services you have registered for.
• Legal Obligation: Processing is necessary to comply with our legal obligations under Philippine law, including anti-money laundering regulations, PAGCOR licensing requirements, and data protection laws.
• Legitimate Interests: Processing is necessary for our legitimate business interests, including fraud prevention, platform security, and improving our services, provided these interests are not overridden by your privacy rights.
• Consent: Where we rely on your consent (for example, for marketing communications), you have the right to withdraw that consent at any time by contacting us or updating your account preferences.

5. Data Sharing

21phpark does not sell your personal data to third parties. We may share your personal data with the following categories of recipients in limited circumstances:

• Payment Processors: We share necessary financial data with payment service providers (such as GCash, PayMaya, BPI, BDO, Metrobank, Visa, and Mastercard) to process your transactions.
• Identity Verification Providers: We may use third-party KYC and identity verification services to verify your identity documents as required by law.
• Regulatory Authorities: We may disclose your personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), or other Philippine government authorities where required by law or regulation.
• Technology Service Providers: We use third-party technology providers to operate the platform (such as cloud hosting, analytics, and security services). These providers are contractually bound to process your data only on our instructions and in accordance with applicable data protection law.
• Legal and Professional Advisors: We may share data with our legal counsel, auditors, or other professional advisors where necessary for the conduct of our business.

6. Cookies & Tracking Technologies

21phpark uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small text files stored on your device that help us recognize you, remember your preferences, and analyze how the platform is used.

We use the following types of cookies:

• Essential Cookies: These are necessary for the platform to function correctly. They enable core features such as account login, session management, and security. These cookies cannot be disabled.
• Functional Cookies: These remember your preferences (such as language settings and display options) to provide a more personalized experience.
• Analytics Cookies: These help us understand how players use the platform, which pages are most visited, and where improvements can be made. Analytics data is aggregated and anonymized where possible.
• Security Cookies: These help us detect and prevent fraudulent activity and unauthorized access to player accounts.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the 21phpark platform.

7. Data Retention

21phpark retains your personal data for as long as is necessary to fulfill the purposes for which it was collected, including to satisfy our legal, regulatory, accounting, and reporting obligations.

In general, we apply the following retention periods:

• Account Data: Retained for the duration of your account and for a minimum of five (5) years following account closure, as required by Philippine anti-money laundering regulations.
• Transaction Records: Retained for a minimum of five (5) years from the date of the transaction.
• KYC Documents: Retained for a minimum of five (5) years following the end of the business relationship.
• Support Communications: Retained for up to three (3) years from the date of the communication.
• Technical Logs: Retained for up to twelve (12) months for security and fraud prevention purposes.

When personal data is no longer required, it is securely deleted or anonymized in accordance with our data retention procedures.

8. Data Security

21phpark implements a comprehensive range of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and our servers.
• Encryption of sensitive data at rest, including financial information and identity documents.
• Strict access controls limiting data access to authorized personnel only.
• Regular security audits and vulnerability assessments of our platform and infrastructure.
• Multi-factor authentication requirements for administrative access to systems containing personal data.
• Staff training on data protection and information security best practices.

While we take all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you and the relevant authorities as required by applicable law.

9. Your Rights

Under applicable Philippine data protection law, you have the following rights in relation to your personal data held by 21phpark:

• Right to Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data we hold about you.
• Right to Erasure: You have the right to request deletion of your personal data in certain circumstances, subject to our legal and regulatory retention obligations.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data in certain circumstances.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time.
• Right to Withdraw Consent: Where we rely on your consent as the legal basis for processing, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

To exercise any of these rights, please contact our support team at [email protected]. We will respond to your request within a reasonable timeframe and in accordance with applicable law. We may need to verify your identity before processing your request.

10. Children's Privacy

The 21phpark platform is strictly intended for adults aged 21 years and older. We do not knowingly collect personal data from individuals under the age of 21. If you are under 21, you are not permitted to register an account or use the 21phpark platform in any way.

If we become aware that we have inadvertently collected personal data from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the 21phpark platform, please contact us immediately at [email protected] so we can investigate and take appropriate action.

11. Changes to This Policy

21phpark reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will notify registered players by email or by posting a prominent notice on the platform prior to the changes taking effect. The date of the most recent revision is always indicated at the top of this page.

Your continued use of the 21phpark platform following the posting of any changes to this Privacy Policy constitutes your acceptance of those changes. We encourage you to review this page periodically to stay informed about how we protect your personal data.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 21phpark handles your personal data, please do not hesitate to get in touch with our support team:

We are committed to resolving any privacy-related concerns promptly and transparently. If you are not satisfied with our response, you may have the right to lodge a complaint with the National Privacy Commission of the Philippines.